Newport Appliance Repairs
Appliance repair in Newport and Gwent
Washing machines, tumble dryers, ovens, hobs, cookers, cooker hoods, fridge freezers and dishwashers, repaired in your home by our own Gas Safe registered engineers, from the city to the valleys.
Rated Excellenton Google£70 + VATrepairs from
Gas Safe registered engineersRegistration number 596103- Which? Trusted Trader
- Rated Excellent on Google
- Our own employed engineersDBS checked, with manufacturer training
Repairs
Pick the appliance that has let you down
Eight kinds of repair, one standard: our own engineer, a quote before we book and a 90-day guarantee.
Washing machine repair
Drain and spin faults, leaks, error codes, door lock failures.
Tumble dryer repair
Heating faults, long cycles, seized drum, burning smell.
Oven repair
Heating element and fan faults, door glass, fuse tripping.
Hob repair
Gas and electric: ignition faults, dead rings, loose controls.
Cooker repair
Range and freestanding cookers, covering hob, oven, grill and controls.
Cooker hood repair
Extractor fans, lamps and filters on cooker hoods.
Fridge freezer repair
Poor cooling, freezer faults, ice build-up, noisy compressors.
Dishwasher repair
Drain, wash and dry faults, leaks, and error codes.
Local to Newport
Newport appliance repairs, done properly
Newport Appliance Repairs is the Newport service of Electrical & Gas Care Ltd. We have repaired domestic appliances since 2012, and every job is done by an engineer we employ ourselves, DBS checked and trained in-house and by the manufacturers.
Newport is a city of terraces and tower blocks, estates and villages, and beyond it sit Caerleon, Cwmbran, Pontypool and the Monmouthshire towns. Wherever you are, tell us the make, the model and what the appliance is doing, and we will quote before we book your visit.
How it works
From first call to fixed
Tell us what is wrong
Call or use the booking form with the appliance, the make and what it is doing. We give you a quote before we book anything.
We visit you
One of our own engineers comes to your home, same day or next day where we can. Mention stairs, a flat or parking when you book.
Fixed, then guaranteed
We aim to finish most repairs in one visit, and every repair carries a 90-day guarantee.
Customer reviews
What customers say on Google
Real reviews from our Google listing, shown with first name and initial.
I’ve used this company a number of times. Customer service is brilliant and I must mention Nikki. The engineers are always on time and carry out professional work. No hesitation in recommending them.
Can't fault EGC. They were very prompt at replying to my emails. Steve who came and fixed our oven was very friendly and efficient.
Friendly staff. Engineer turned up within time frame. Repair completed without mess and appliance tested before leaving. Would highly recommend this company. Another number for my contact list.
This team certainly knew how to sort out problems and got the job done promptly. I will certainly recommend them to others
The service I got was amazing - professional, friendly and incredible value for money. I would thoroughly recommend using the services of Electrical & Gas Care. They are now my go-to provider!!
An excellent service which was reasonable and efficient. I would definitely use this company again. Thank you for sorting out my oven!
I am so pleased with the service provided. My machine is working perfectly now. Technician Mike was thorough and thoughtful. The end test was particularly reassuring.
Amazing service and communication. My SMEG oven repair wasn’t straightforward. EGC didn’t give up and explored every avenue until it was working again. I can’t recommend enough…. Great team, exceptional service… thank you…
I’ve used EGC a couple of times now and the standard of work has always been excellent. Lloyd, one of their engineers, is very knowledgeable and professional but friendly as well so would highly recommend this company.
Repaired SMEG oven element. Excellent service, identified the fault, sourced the required parts and fitted same all within a short time frame. Great service.
I’m so pleased with the communication and the service received from EGC. I couldn’t have asked for anything to be done differently. Wes was great. Thank you.
Was recommended by a friend. They came out, diagnosed faulty gas cooker and returned once the part was in stock to repair. Would happily recommend and use again.
Alec came and fixed our washing machine machine under warranty from Hotpoint.He very good a credit to your company.Would have no hesitation in recommending you.
Really pleased. Engineer came on time and fixed the issue within 15 minutes. Really professional. Would highly recommend!!
Wayne was delightful. Very polite & talkative . His professionalism showed immediately. The problem was soon resolved. Thank you for such outstanding customer service Sean
Prompt reply to my enquiry. The diagnosis and repairs were carried out quickly and efficiently. I would recommend this company.
Jordan came today to repair my Smeg fridge-freezer. He arrived on time and quickly diagnosed the problem. He was very polite and professional and cleaned up the small amount of water that came out of the freezer. It's all working perfectly now. Thanks to Jordan and Liz in the office at EGC. 100% recommend this family run business for prompt service at a reasonable cost !!
Brilliant service by ECG. Went out of their way to complete a job that was past over to them from hotpoint. The engineer was very polite and helpful. Would 100% recommend them and would definitely use them for other repairs.
Speedy response to my appliance breakdown. Fixed labour cost, friendly and competent engineers. My oven is working again, time for cake!
Highly recommend this company, all the staff & Richard the engineer very helpful, we have already recommended them to a friend.
Very speedy and efficient. Would recommend and use again.
Very professional efficient and polite service
Arrived on time Very friendly Found and fixed problem
Repaired our washing machine, amazing service 👍
They arrived on time and repaired my cooker within 10 minutes
Lloyd is always very punctual, friendly and efficient.
Quick efficient service. Repaired my range in no time at all, thank you Wes, will recommend.....
Wayne the engineer was polite and professional, turning up on time and keeping us informed
Professional, helpful and on time. Very pleased with their work and will happily use them again.
Kept me informed of arrival time, friendly engineer who fixed my machine efficiently.
A very good job:- Promptly, expertly and politely carried out. Thanks.
Excellent service, explained issues, how it was fixed and addressed any tidying up too!
The most helpful and obliging young man. A delight to have here repairing my fridge/freezer. Would use again!!
Mike the engineer's punctuality, friendliness, and professionalism were commendable.
Excellent service on time engineer very polite
Brilliant guy ( Wayne ) Top man. Knew exactly what he was about! Very professional. On time & very positive.
The receptionists were helpfully, caring and brilliant. The engineer, Lee, was superb.
The engineer was polite and explained everything in detail what he was doing in respect to repairing my washer/ dryer
The gentleman were polite friendly and courteous. My oven was fixed quickly. Very happy with the service
Where we work
Every NP postcode, from the city to the valleys
Our engineers cover all of Newport, Cwmbran and Pontypool, the Monmouthshire towns and the valleys. Our head office is in Caerphilly Business Park, and the engineers travel to you.
Towns and villages we cover
Newport
NP10, NP18, NP19, NP20
- City Centre
- Pill
- Maesglas
- Crindau
- Malpas
- Bettws
- Maindee
- Beechwood
- St Julians
- Ringland
- Alway
- Lliswerry
- Rogerstone
- Bassaleg
- Duffryn
- Tredegar Park
- Coedkernew
- St Brides
- Caerleon
- Langstone
- Llanwern
- Goldcliff
Cwmbran and Pontypool
NP4, NP44
- Cwmbran
- Pontnewydd
- Llantarnam
- Croesyceiliog
- Greenmeadow
- Henllys
- Pontypool
- Griffithstown
- Sebastopol
- New Inn
- Abersychan
- Talywain
- Blaenavon
- Little Mill
Monmouthshire
NP7, NP15, NP16, NP25, NP26
- Usk
- Raglan
- Abergavenny
- Chepstow
- Sedbury
- Caldicot
- Magor
- Rogiet
- Undy
- Monmouth
- Wyesham
- Redbrook
The valleys
NP11, NP12, NP13, NP22, NP23, NP24
- Risca
- Crosskeys
- Crumlin
- Blackwood
- Pontllanfraith
- Abertillery
- Ebbw Vale
- Brynmawr
- Tredegar
- New Tredegar
- Rhymney
Not sure we reach you? Call us on 029 2088 5355, or see every area we cover.
Official partners and authorised agents
Approved to repair the brands you own
We are official partners and authorised service agents for Samsung, Whirlpool, Indesit, Hotpoint, Beko, Smeg, Rangemaster, Hoover, Haier and Candy. We also work with Domestic & General, and we repair every other major make too.
See every brand we repair → Domestic & General customer? Raise your warranty claim direct with us →
Our team
Our own engineers, on the road to Newport
Every repair is done by an engineer we employ, trained by us and by the manufacturers, and checked by the DBS. Our vans leave our head office in Caerphilly Business Park and work across Newport, Cwmbran, Pontypool and Monmouthshire.
Repair advice
Know the fault before you call
Guides to the faults we see most often, and the checks that are safe to make yourself.
Oven Taking Ages to Heat Up? Causes and Quick Fixes
A slow-to-heat oven usually has a simple cause: a tired element, a worn door seal or a thermostat that is out. Here is how to tell.
Read the advice →
5 Ways to Keep Your Washing Machine Efficient and Problem-Free
Five habits that keep a washing machine running well for longer, and the warning signs that it needs an engineer.
Read the advice →
Tumble Dryer Basics: 5 Essential Tips for Efficiency and Safety
Five simple habits that keep a tumble dryer safe, efficient and quick, starting with the filter.
Read the advice →Questions
Appliance repair in Newport: your questions
Can’t see your question? Call us on 029 2088 5355 and we will help.
Do you cover Cwmbran, Pontypool and Monmouthshire?
Yes. We cover all of Newport (NP10, NP18, NP19 and NP20), Cwmbran and Pontypool (NP4 and NP44), Monmouthshire including Chepstow, Caldicot, Monmouth, Usk and Abergavenny, and the valleys, which is the whole of the NP postcode area. Use the postcode checker on this page, or call us if you are not sure.
What does an appliance repair in Newport cost?
Repairs start from £70 + VAT. The final price depends on the appliance, the make and the fault. Tell us what has gone wrong and we will quote before booking a visit.
You are based in Caerphilly. Does that slow things down?
Our head office is in Caerphilly Business Park and the engineers drive to you. Same-day and next-day visits are offered where possible, subject to availability; call and we will tell you the earliest visit.
Do you work in flats and terraced houses?
Yes. It helps if you tell us when you book about stairs, a lift, parking or an appliance that is hard to pull out, so our engineer can plan the visit.
Can you repair built-in and integrated appliances?
Yes: built-in, integrated and freestanding. Give us the make and model when you call and say which type it is.
I have a Domestic & General plan. Can I claim through you?
Yes. Domestic & General plan holders can raise their claim direct with us. Our team raises it for you and our own engineer carries out the repair. Call 029 2088 5355 or send the plan details through the booking form.
Which makes do you repair?
We are official partners and authorised service agents for Samsung, Whirlpool, Indesit, Hotpoint, Beko, Smeg, Rangemaster, Hoover, Haier and Candy. Other major makes are repaired too, such as AEG, Bosch, LG, Miele, Siemens and Zanussi.
Is the repair guaranteed?
Yes. Every repair we complete is guaranteed for 90 days.
Are your engineers Gas Safe registered?
Yes. Electrical & Gas Care is Gas Safe registered, number 596103. Engineers are our own employees, DBS checked, and trained in-house and by manufacturers.
Is it better to repair or replace?
It depends on age, make and what has failed. Ask for a quote first and compare it with the price of a new one.
Book a repair
Tell us what's wrong
Send the details and we'll come back to you with a quote and a visit time. For the fastest answer, call.
Phone lines open: Mon–Thu 8:30am–4:30pm, Fri 9:00am–4:30pm
Electrical & Gas Care Ltd, 5a Penty Newydd, Caerphilly Business Park, CF83 3GS