Newport · Fridge freezer repair
Fridge freezer repair in Newport
Not cooling, frosting up or leaking? Our own engineers repair fridge freezers in Newport, from Pill and Maindee to Rogerstone, Caerleon and Cwmbran.
Same-day or next-day where possible. In and out of warranty.
Gas Safe registered engineersRegistration number 596103- Which? Trusted Trader
- Rated Excellent on Google
- Our own employed engineersDBS checked, with manufacturer training
Official partners and authorised agents
Approved to repair the brands you own
We are official partners and authorised service agents for Samsung, Whirlpool, Indesit, Hotpoint, Beko, Smeg, Rangemaster, Hoover, Haier and Candy. We also work with Domestic & General, and we repair every other major make too.
See every brand we repair → Domestic & General customer? Raise your warranty claim direct with us →
Newport fridge freezer repairs
Fridge freezer repair for Newport homes
A fridge freezer that stops cooling puts the week's food at risk. Our own employed engineers repair fridge freezers of every make across Newport, Cwmbran and Gwent, and we aim to finish most repairs in one visit.
Call us with the make and what the fridge freezer is doing and we'll give you a quote. Repairs start from £70 + VAT, and every repair is guaranteed for 90 days. We repair appliances both in and out of warranty.
- Our own engineers, not subcontractors
- Same-day or next-day repairs where possible
- All makes and models, in and out of warranty
- 90-day guarantee on every repair
Common faults
What is your fridge freezer doing?
Pick the symptom to see the likely cause, what is safe to check first, and what we do. It's a guide only: we confirm the fault when we see it.
Symptom
What happens next
How a Newport repair works
Call or book online
Tell us the make, the model if you know it, and what the fridge freezer is doing. We quote before we book you in.
We visit you in Newport
One of our own engineers comes to your home, finds the fault and confirms the price, same day or next day where we can.
Fixed and guaranteed
We aim to finish most repairs in one visit, and every repair is guaranteed for 90 days.
Meet the vans
Look out for the EGC van
Our engineers drive branded vans stocked with spare parts, so many repairs can be finished at your door. Look for the EGC logo, the Gas Safe badge and our phone number on the side.
- Spare parts on board
- Gas Safe registered
- Which? Trusted Trader
Prices and guarantee
What a fridge freezer repair costs in Newport
The price depends on the make and the fault, so call us with the details and we will quote for your visit.
Free quote
£0Call us with the make and the fault, and we'll quote before booking a visit.
Repairs from
£70 + VATThe price depends on the make and the fault. Ask us for a quote.
Repair guarantee
90 daysEvery repair we complete is guaranteed for 90 days.
Newport and Gwent
Fridge freezer repairs across Newport and Gwent
A fridge freezer never rests, so a fault cannot wait. Whether it is a tall freestanding model in a family kitchen or an integrated one in a city flat, call us as soon as you notice it is not cold enough and we will tell you the earliest visit we can offer.
The faults we hear about are a fridge that is warm, a freezer that has stopped freezing, ice building up inside, water on the floor or a compressor that clicks or runs without a break. Keep the doors shut while you wait.
Not on the list? Call us and we'll tell you whether we can visit, or see every area we cover.
Where we repair fridge freezers
- NP20
- Pill, Maesglas, Crindau, Malpas, Bettws, Stow Hill and the city centre
- NP19
- Maindee, Beechwood, St Julians, Alway, Lliswerry and the east of the city
- NP10
- Rogerstone, Bassaleg, Duffryn, Coedkernew and St Brides
- NP18
- Caerleon, Langstone, Llanwern, Goldcliff and Nash
- NP44
- Cwmbran, Pontnewydd, Llantarnam, Croesyceiliog, Greenmeadow and Henllys
- NP4
- Pontypool, Griffithstown, Sebastopol, New Inn, Abersychan, Talywain and Blaenavon
- NP7, NP15
- Abergavenny, Usk and Raglan
Plus Chepstow, Monmouth, Caldicot and the valleys, which is the rest of the NP postcodes.
Makes we repair
Any make of fridge freezer
A few of the makes we repair. Tell us yours when you book.
Customer reviews
What customers say on Google
Real reviews from our Google listing, shown with first name and initial.
Jordan came today to repair my Smeg fridge-freezer. He arrived on time and quickly diagnosed the problem. He was very polite and professional and cleaned up the small amount of water that came out of the freezer. It's all working perfectly now. Thanks to Jordan and Liz in the office at EGC. 100% recommend this family run business for prompt service at a reasonable cost !!
I’ve used this company a number of times. Customer service is brilliant and I must mention Nikki. The engineers are always on time and carry out professional work. No hesitation in recommending them.
Can't fault EGC. They were very prompt at replying to my emails. Steve who came and fixed our oven was very friendly and efficient.
Friendly staff. Engineer turned up within time frame. Repair completed without mess and appliance tested before leaving. Would highly recommend this company. Another number for my contact list.
This team certainly knew how to sort out problems and got the job done promptly. I will certainly recommend them to others
The service I got was amazing - professional, friendly and incredible value for money. I would thoroughly recommend using the services of Electrical & Gas Care. They are now my go-to provider!!
An excellent service which was reasonable and efficient. I would definitely use this company again. Thank you for sorting out my oven!
I am so pleased with the service provided. My machine is working perfectly now. Technician Mike was thorough and thoughtful. The end test was particularly reassuring.
Amazing service and communication. My SMEG oven repair wasn’t straightforward. EGC didn’t give up and explored every avenue until it was working again. I can’t recommend enough…. Great team, exceptional service… thank you…
I’ve used EGC a couple of times now and the standard of work has always been excellent. Lloyd, one of their engineers, is very knowledgeable and professional but friendly as well so would highly recommend this company.
Repaired SMEG oven element. Excellent service, identified the fault, sourced the required parts and fitted same all within a short time frame. Great service.
I’m so pleased with the communication and the service received from EGC. I couldn’t have asked for anything to be done differently. Wes was great. Thank you.
Was recommended by a friend. They came out, diagnosed faulty gas cooker and returned once the part was in stock to repair. Would happily recommend and use again.
Alec came and fixed our washing machine machine under warranty from Hotpoint.He very good a credit to your company.Would have no hesitation in recommending you.
Really pleased. Engineer came on time and fixed the issue within 15 minutes. Really professional. Would highly recommend!!
Wayne was delightful. Very polite & talkative . His professionalism showed immediately. The problem was soon resolved. Thank you for such outstanding customer service Sean
Prompt reply to my enquiry. The diagnosis and repairs were carried out quickly and efficiently. I would recommend this company.
Brilliant service by ECG. Went out of their way to complete a job that was past over to them from hotpoint. The engineer was very polite and helpful. Would 100% recommend them and would definitely use them for other repairs.
Speedy response to my appliance breakdown. Fixed labour cost, friendly and competent engineers. My oven is working again, time for cake!
Highly recommend this company, all the staff & Richard the engineer very helpful, we have already recommended them to a friend.
The most helpful and obliging young man. A delight to have here repairing my fridge/freezer. Would use again!!
Very speedy and efficient. Would recommend and use again.
Very professional efficient and polite service
Arrived on time Very friendly Found and fixed problem
Repaired our washing machine, amazing service 👍
They arrived on time and repaired my cooker within 10 minutes
Lloyd is always very punctual, friendly and efficient.
Quick efficient service. Repaired my range in no time at all, thank you Wes, will recommend.....
Wayne the engineer was polite and professional, turning up on time and keeping us informed
Professional, helpful and on time. Very pleased with their work and will happily use them again.
Kept me informed of arrival time, friendly engineer who fixed my machine efficiently.
A very good job:- Promptly, expertly and politely carried out. Thanks.
Excellent service, explained issues, how it was fixed and addressed any tidying up too!
Mike the engineer's punctuality, friendliness, and professionalism were commendable.
Excellent service on time engineer very polite
Brilliant guy ( Wayne ) Top man. Knew exactly what he was about! Very professional. On time & very positive.
The receptionists were helpfully, caring and brilliant. The engineer, Lee, was superb.
The engineer was polite and explained everything in detail what he was doing in respect to repairing my washer/ dryer
The gentleman were polite friendly and courteous. My oven was fixed quickly. Very happy with the service
Repair advice
Fridge freezer advice from our engineers
Guides to the common problems, and what is safe to check yourself.
Fridge Freezer Basics: 5 Essential Tips for a Clean, Efficient Appliance
Five easy habits that keep a fridge freezer clean, cold and efficient for longer.
Read the advice →
Freezer Repairs: Troubleshoot, Fix and Prevent Common Problems
Noisy, icy or not cold enough? The common freezer faults, what you can safely check, and when to call an engineer.
Read the advice →
Freezer Not Freezing? Causes, Quick Checks and When to Call
Freezer not freezing? Start with the settings, door seal and airflow, then find out which faults need an engineer.
Read the advice →Questions
Fridge freezer repair in Newport: your questions
What will a fridge freezer repair cost me in Newport?
Repairs start from £70 + VAT. The cost depends on the make and the fault, so call 029 2088 5355 with the details. We quote before booking.
How quickly can you get to my fridge freezer in Newport?
Same-day and next-day visits are offered where possible, subject to availability. Call and we will confirm the earliest visit.
Why has ice built up at the back of my freezer?
A door seal that is not closing properly or a defrost fault are the usual causes. Do not chip at the ice. Call us with the make and model.
Should I turn off a fridge freezer that has stopped cooling?
Leave it plugged in and keep the doors shut, then call us. We will tell you what to check and arrange the earliest visit we can.
Can you repair American-style fridge freezers?
Yes, American-style, tall and under-counter models, built-in and freestanding. Tell us the make and model when you call.
Do you repair fridge freezers that are still under warranty?
Both, in and out of warranty. Domestic & General customers can raise claims direct with us. For other warranties, check the terms before booking.
Do you repair my make of fridge freezer?
We repair all makes and models, including AEG, Beko, Bosch, Hotpoint, LG, Miele, Samsung, Siemens, Smeg, Whirlpool and Zanussi. Give us the make and model when you book.
Does the repair come with a guarantee?
Yes. Every repair we complete has a 90-day guarantee.
What should I do before the engineer arrives?
Keep the doors closed as much as possible and move perishable food to a cool box or another fridge or freezer if you can. Note the make, the model number if you can find it and what the fridge freezer is doing, and clear the space around it.
What should I do with the food while I wait for a repair?
Keep the doors closed as much as possible and move perishable items to a cool box or another fridge or freezer if you can. Food that has fully defrosted or been warm for a long time shouldn't be eaten. If in doubt, throw it out.
Should I repair or replace my fridge freezer?
Consider the age, the make and what has failed. Ask for our quote, then compare it with the price of a new one.
Do you cover Cwmbran, Pontypool and Monmouthshire?
Yes: all of Newport, Cwmbran and Pontypool, the Monmouthshire towns and the valleys, which is the whole of the NP postcode area. Our head office is in Caerphilly Business Park. Call us if you are not sure we reach your street.
More repairs
Other repairs in Newport and Gwent
Book a repair
Tell us what's wrong
Send the details and we'll come back to you with a quote and a visit time. For the fastest answer, call.
Phone lines open: Mon–Thu 8:30am–4:30pm, Fri 9:00am–4:30pm
Electrical & Gas Care Ltd, 5a Penty Newydd, Caerphilly Business Park, CF83 3GS