Warranty claims
Domestic & General customers can raise their warranty claim direct with us. We repair appliances in and out of warranty with our own engineers.
Domestic & General customers
Raise your warranty claim direct with us
If you hold a Domestic & General plan, you can contact us straight away. Our team raises the claim on your behalf, and our own engineer carries out the repair.
Phone lines open: Mon–Thu 8:30am–4:30pm, Fri 9:00am–4:30pm
Domestic & General in Newport
Claiming with Domestic & General in Newport
If you have a Domestic & General plan in Newport, Cwmbran, Pontypool or Monmouthshire, raise your claim direct with us. Our team does the paperwork with you and our own engineer carries out the repair.
Can you take my claim if I live in Monmouthshire or the valleys?
Yes. We cover the whole NP postcode area, including Cwmbran, Pontypool, Monmouthshire and the valleys. Check your postcode on the home page, or call and we will confirm.
Who carries out the repair?
One of our own employed engineers. Our team raises the claim on your behalf first, using your plan details.
What if my plan does not cover the fault?
Call 029 2088 5355 with your plan details and we will tell you where you stand. If it is not covered, we can quote the repair, from £70 + VAT.
Making a claim
Warranty repairs, kept simple
In the event of a product failure, we aim to streamline the process, saving you time and effort while making sure your issue is resolved as efficiently as possible.
Contact us direct
Call us, or send the online booking form, and tell us you are a Domestic & General customer. Have your plan details to hand.
We raise the claim for you
Our team raises the claim on your behalf, using your plan details to streamline the process and save you time and effort.
Our engineer repairs it
Our own employed engineers deliver both in-warranty and extended warranty repairs to the highest possible standards.
Warranty partners
Official partners and authorised agents
We proudly serve as warranty partners for a range of reputable providers, including Domestic & General, and we are official partners and authorised service agents for the brands below. Customers receive seamless support and exceptional care.
We repair every other major make too. See the full list of brands.
Before you book
Our guarantee, and what to check first
Our own repair guarantee
Every repair we complete is guaranteed for 90 days. The guarantee covers most repairs, but excludes damage from external causes, misuse, or interference by another service provider.
The full wording is in our terms and conditions.
If you are in warranty
Domestic & General plan holders can raise their claim direct with us. For any other manufacturer's or extended warranty, check your plan terms first, then call us with your plan details.
If you are out of warranty
We can quote a repair for you straight away. Repairs start from £70 + VAT.
Not sure whether it is worth repairing? Read our guide to repairing or replacing an appliance.
Questions
Domestic & General claims, answered
Can I raise a Domestic & General claim direct with you?
Yes. If you hold a Domestic & General plan, you can raise your warranty claim direct with us. Call 029 2088 5355 or send the online booking form with your plan details, and our team will raise the claim on your behalf.
What should I have ready when I contact you?
Your plan details, the type and make of appliance, and a short description of what it is doing. If you have the model number, that helps too.
Do you repair appliances that are not under warranty?
Yes. We can quote a repair straight away, from £70 + VAT, and every repair we complete is guaranteed for 90 days.
Book a repair
Tell us what's wrong
Send the details and we'll come back to you with a quote and a visit time. For the fastest answer, call.
Phone lines open: Mon–Thu 8:30am–4:30pm, Fri 9:00am–4:30pm
Electrical & Gas Care Ltd, 5a Penty Newydd, Caerphilly Business Park, CF83 3GS
